Pro Series Shorts V2 - Black/Light Blue
Item Details
Shorts
Shipping & Refund Policies
Shipping Policy
Last Updated: December 23, 2025
Bigbrownstore is operated by BIG BROWN LLC, and we are committed to delivering your order promptly and securely.
Order Processing
All orders are processed only after payment has been successfully accepted and verified.
- Processing Days: Monday – Friday (EST)
- Excludes U.S. federal holidays
- Orders after 5:00 PM processed next business day
Shipping Carriers
We use trusted logistics partners to deliver your orders safely.
- USPS
- DHL
- EMS
- Local postal services
Delivery Time & Fees
Total Delivery Time: 5–11 business days
- Handling Time: 1–2 business days
- Transit Time: 4–9 business days
- Shipping Fee: $4.99
- Delivery Area: Continental United States
Tracking information will be provided once your order has been shipped.
Order Tracking
- Order confirmation email after purchase
- Shipping confirmation with tracking within 1–2 business days
- Tracking updates may take 3–7 days to appear
If your order exceeds the estimated timeframe, please contact us for assistance.
Shipping Address & Delivery Issues
- Customers must provide accurate shipping information
- We are not responsible for incorrect or incomplete addresses
- Reshipping fees may apply for returned packages
- Forwarding requests are at customer's own risk
Custom Orders
Customized or made-to-order products may require additional processing time depending on complexity. Any delays will be communicated via our support team.
Shipping Limitations
- No shipping to Alaska, Hawaii, Puerto Rico
- No APO/FPO addresses
- No international shipping outside the continental U.S.
Contact Information
- Store: Bigbrownstore
- Company: BIG BROWN LLC
- Email: [email protected]
- Business Address: 17033 CLEARLAKE AVENUE BRADENTON, FL 34202 USA
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
Customer support is provided exclusively via email.
Return & Refund Policy
Last Updated: December 23, 2025Company: BIG BROWN LLC
Website: bigbrownstore.com
Business Address: 17033 CLEARLAKE AVENUE BRADENTON, FL 34202 USA
Customer Support: [email protected]
Return Eligibility
Return Window: 30 days from delivery date
- Item arrives damaged or defective
- Wrong item received
- Product differs significantly from description
- Material or size mismatch beyond expectation
- Items used, washed, or altered
- Missing tags or original packaging
- Minor cosmetic issues (threads, small variations)
- Issues not caused by our fulfillment process
Condition: Items must be unused, unwashed, and in original condition.
Return Method & Fees
- Returns are handled via mail
- Free return label provided
- No restocking fees
- Return shipping is free for approved cases
How to Request a Return
To initiate a return or exchange, please email [email protected] with:
- Order number
- Item(s) you want to return
- Reason for return
Our support team will review your request within 3–7 business days. Unauthorized returns may be refused.
Exchanges
Exchanges are accepted within 30 days of delivery. Availability will be confirmed by our support team before processing.
Refund Processing
Approved refunds will be issued to the original payment method within 10 business days. Processing time may vary depending on your payment provider.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We may offer a replacement, exchange, or full refund depending on the case.
Lost or Stolen Packages
If a package is marked as delivered but not received, please check with neighbors or the carrier. Once delivery is confirmed, we are not responsible for lost or stolen packages.
Third-Party Purchases
This policy applies only to purchases made directly on bigbrownstore.com. Orders from third-party platforms are subject to their own policies.
Policy Updates
Bigbrownstore reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date.
Contact Us
If you have any questions, please contact us:
- Store: Bigbrownstore
- Company: BIG BROWN LLC
- Email: [email protected]
- Address: 17033 CLEARLAKE AVENUE BRADENTON, FL 34202 USA
- Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
