Shipping Policy

Last Updated: December 23, 2025

Welcome to Bigbrownstore. This Shipping Policy applies to all orders placed on bigbrownstore.com.

Bigbrownstore is operated by BIG BROWN LLC, and we are committed to delivering your order promptly and securely.

Order Processing

All orders are processed only after payment has been successfully accepted and verified.

Processing Days: Monday – Friday (EST)
Excludes U.S. federal holidays
Orders after 5:00 PM processed next business day

Shipping Carriers

We use trusted logistics partners to deliver your orders safely.

USPS
DHL
EMS
Local postal services

Delivery Time & Fees

Total Delivery Time: 5–11 business days

Handling Time: 1–2 business days
Transit Time: 4–9 business days
Shipping Fee: $4.99
Delivery Area: Continental United States

Tracking information will be provided once your order has been shipped.

Order Tracking

Order confirmation email after purchase
Shipping confirmation with tracking within 1–2 business days
Tracking updates may take 3–7 days to appear

If your order exceeds the estimated timeframe, please contact us for assistance.

Shipping Address & Delivery Issues

Customers must provide accurate shipping information
We are not responsible for incorrect or incomplete addresses
Reshipping fees may apply for returned packages
Forwarding requests are at customer's own risk

Custom Orders

Customized or made-to-order products may require additional processing time depending on complexity. Any delays will be communicated via our support team.

Shipping Limitations

No shipping to Alaska, Hawaii, Puerto Rico
No APO/FPO addresses
No international shipping outside the continental U.S.

Contact Information

Store: Bigbrownstore
Company: BIG BROWN LLC
Email: [email protected]
Business Address: 17033 CLEARLAKE AVENUE BRADENTON, FL 34202 USA
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Customer support is provided exclusively via email.